Innovative App Design:

Enhancing Internal Operational Processes

I led the zero-to-one development of an internal application designed to enhance operations across our client's store, warehouse, printing facility, and delivery services. This app includes a sophisticated reporting feature that enables the creation of custom dashboards for monitoring key performance metrics, significantly enhancing operational visibility from the ground up

UX Personas

Created personas to accurately represent the users, ensuring the app’s design was tailored to their specific needs.

User journey map

Developed a user journey map to ensure the app design was user-centric and met the practical needs of its users.

Service blueprint

Crafted a detailed project blueprint to guide the development process, ensuring alignment with strategic objectives.

Custom Dashboard Design

Developed dashboards that provided essential real-time insights into asset performance, supporting quick and informed decision-making.

Results and Impact

Increased Operational Visibility:

The app’s dashboards enhanced management’s ability to oversee operations, leading to a 30% reduction in decision-making time.

Simplified Task Management:

The app’s user-friendly design simplified daily operations, reducing process-related errors by 25% and increasing operational efficiency by 20%.

Stakeholder Satisfaction:

Close collaboration with stakeholders during the project ensured the app met their needs, leading to a 95% satisfaction rate among users.

Operational Improvements:

After deployment, the client reported a 40% increase in workflow efficiency, and the clarity of processes improved significantly, enhancing overall satisfaction with organizational operations.